This policy covers customer information we collect in Canada at:

• SR PANAYA online store
• through our websites www.srpanaya.com and
• through our mobile application(s).

We collect personal information about you to deliver the products and services you request, to promote products and services that we believe you will be interested in, and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.

Information You Give Us
We collect personal information from you in a variety of ways when you interact with SR PANAYA,both online store . Some examples are when you:

• Create an account on our websites;
• Register for, view or participate in an online webcast event provided on behalf of SR PANAYA
• Make an online purchase from us;
• Upload or import digital image files to online photo services;
• Conduct a transaction where we collect information, including when required by law (such as hunting and fishing licenses);
• Request customer service or contact us;
• Participate in a contest,promotion, or survey; or
• Otherwise submit personal information to us along with any related content of the communication.

Personal information is information that identifies, or could be reasonably associated with you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information (including credit card expiration date and CVV code), as well as information about the specific products and services that you purchase in our online store (including through our mobile app). When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements, or may collect information for the purposes of detecting, preventing and suppressing fraud.

Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent, detect or suppress fraud.

How Do We Use Your Information?
SR PANAYA uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment and delivery, internal business processes, marketing (including targeted advertising), authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

• To fulfill your requests for products and services and communicate with you about those requests;
• To register and service your account;
• To administer surveys, contests, and promotions;
• To provide customer service and alert you to product information,
• To help us improve and customize our service offerings, websites, and advertising;
• To send you information about our products, services, and promotions; and
• To protect the security or integrity of our websites and our business.

What Are Your Choices?

Data Collection, Use, or Disclosure
You can provide us with your marketing preferences, or change your marketing preferences, by contacting Customer Service. Please see the Contact Us section below. If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.

Online Advertising, Mobile Apps and Cookies
You may exercise choices related to our online operations. For instance, you can choose to browse our websites without accepting cookies. Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our websites, but will not be able to complete a purchase or take advantage of certain website features.
To learn more about cookies, including how to refuse cookies on your computer, follow these links: Microsoft Internet Explorer Mozilla Firefox All About Cookies

SR PANAYA will accept exchanges and refunds of unworn, unwashed and unaltered within 30 days of the purchase date, 15 days during the sales period.

• Labels must be attached to the article.
• Items with a 50% discount or more are considered Final Sale.
• Exchanges and refunds will be made via the same payment method used for the purchase.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, SR PANAYA will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Please note that the postage expenses will be reimbursed after the items are reimbursed.